Receiving your order

You will be required to be present to receive and sign-off consignments.

Although not advisable, if you are unable to be at home, please let us know when placing your order and you can grant the shipping company ‘authority to leave’ the order outside your premises. However, it should be noted that this will in most cases void insurance claims against damage during delivery.

Missing a delivery

If the shipping company deliver to your premises and you are not around to receive it, the shipment will be taken back to their depot. You may be charged an additional fee for re-delivery.

Bulky items (e.g. tables)

Some items which exceed the maximum weight of 25kg, such as tables, will require assistance to remove the item from the transport vehicle to your premises. You will be required to give assistance in this manner. If you are unable to, please let us know so that we can organise a premium delivery service.

Shipping time

We ship from our main warehouse is in Sydney. Shipping times will vary based on where you are.

In general metro areas of Sydney & Melbourne are 1-2 days from time of dispatch; Brisbane & Adelaide 2-3 days; Other metro areas 3-4 days.

Shipping agents

We deliver Australia-wide by engaging with different shipping agents and companies. Some companies include Allied Express, TNT, Hunter Express, Capital Transport, and Fastway Couriers. Based on your order and location, we will select the most efficient and economical method of transportation.